OUR SERVICES
All the excursions, transfers, tours, day cruises, private tours presented on our website are run by Manosgoing (Sabanis Manos Going: Registration Number 1476E60000000300) on our owned vehicles and fleet of boats. We also cooperate with other carefully chosen tour providers. We monitor and control the performance of our suppliers and judge their performance against our high standards. All our vehicles and boats, as well as those of our suppliers, are all insured according to the Greek National Tourism Organization and licensed for commercial operations and regularly undergo licensing inspections and surveys to ensure standards are met. We provide our group excursions and Private Tours from resorts: Ialyssos, Ixia, Rhodes Town (including Cruise Port), Kallithea, and Faliraki.
BOOKING & PAYMENT
Booking at the Office
If you are staying in Ixia or Ialyssos resort, come to our Office in Ixia (see the Map for the location)
Consult our Tour Advisors and choose your tour
Most of the tours go daily, so there are always places available!
Pay cash or card (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo)
Receive your printed Booking Confirmation Voucher & receipt.
Online Booking
Proceed to the BOOK NOW; you will be redirected to our Online Booking Engine
Choose the tour date & number of participants
Check the available tours on that particular day
Select your tour and proceed to BOOK NOW
Fill up the Booking Form
Proceed to the Payment Arrangement (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo)
You will receive an instant Booking Confirmation to your e-mail
Online Request
Check the tours presented on our Website
Send us your Enquiry and any other requests/ questions you may have
We will get back to you with our suggestions
Choose your tour & we will send you our written confirmation on availability and electronic invoice & payment link
You pay with your credit card (Visa – Credit & Debit, MasterCard, Electron, Maestro or Solo). Your card details are not exposed to anybody, not even us.
Your tour is Booked when your payment is confirmed, and you receive your Booking Confirmation Voucher
Vouchers are sent as a pdf attachment to your email and can be printed out or stored electronically. We aim to send Vouchers within 1 working day. If you urgently require your Voucher, please email info@manosgoing.com or call 0030 22410 25418, we will try and email your Voucher asap.
PARTICIPANTS
Manosgoing is committed to making tours available to everyone, and we do not have any maximum age or disabled persons restrictions. However, some tours involve walking or vehicles and vessels with steps. If you need assistance to move around, we would ask you to inform us in advance so that we can suggest the best option!
CANCELLATIONS & VARIATIONS
We understand plans may change, nothing is written in stone! Should you wish to cancel your booking after you have made the payment and you have received your Booking Confirmation or e-Voucher, you must send us written notice. We will precede your cancellation and full refund max 3 days prior to the tour. But we also reserve the right to apply charges. On all our tours we have a limited number of seats; we work with small groups, so every participant counts! If it is less than 3 days prior to your tour, we are sorry, but there is no refund.
There is always a possibility to have minor changes. Minor changes include a change of transport, departure times, or location of your pickup. These changes may occur in less than 12 hours. If so, we will inform you personally in advance. Minor changes do not influence the tour in any aspect.
If an advertised place of interest is closed, as a goodwill gesture, every endeavor will be made to offer alternative sightseeing within the touring area. We are not responsible for the actions of attractions/places of interest, which are beyond our control. Due to their nature, some of the sites visited on tours can vary their opening times or close with little or no notice.
Occasionally, we have to make a significant change. Significant changes include bad weather conditions or unexpected technical problems. If we have to make a significant change or cancel the tour/ activity, we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: (a) accepting the changed arrangements, or (b) purchasing an alternative service from us, of a similar standard to that booked initially. If the cost of this alternative is less than your original service, we will refund the price difference. If you do not wish to accept the service we specifically offer you, you may choose any of our other then available services. You must pay the applicable price of any such service, or (c) canceling, in which case you will receive a full and quick refund of all assessments you have paid to us.
Refunds will be processed in the form of payment used at the time of booking. This will be made payable to the person who made the original payment. The time the refund takes will depend on the form of payment. We will endeavor to refund all credit card payments, once approved within 48 hours.
Very rarely, we may be forced by ‘circumstances beyond our control’ to change or terminate your service after departure but before the scheduled end of your time away. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain these from our suppliers).
INSURANCE
Although all the vehicles and vessels are insured according to the Greek National Tourism Organization, your personal insurance is not included in the price of the tour. It is suggested that passengers have adequate personal travel insurance cover. This is particularly advisable if you have to cancel your booking or to compensate you for delays, flight or cruise cancellations and/or damage to your property.
COMPLAINTS
Should you have a reason for complaint, please bring this to the attention of the Manosgoing representative at the time that will endeavor to rectify the problem for you or contact our office as soon as the issue arises. If the matter cannot be resolved satisfactorily at the time, complaints must be made in writing to info@manosgoing.com, setting out the nature of the complaint. Complaints must be received within 14 days of the end of a tour. We will not be able to deal with any complaint unless put in writing and received within this time frame.
OTHER
Please advise us if there is any requirement which you believe is important to your service so that we can give you the latest information at the time of booking.
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.
